Shipping policy
Shipping policy
1. Processing Time
All orders are carefully prepared before shipping.
Processing time is 2–5 business days.
During busy seasons, processing may take slightly longer.
2. Shipping & Delivery Times
After processing, delivery usually takes:
• USA: 3–7 business days
• Canada: 5–10 business days
• International: 7–20 business days
Delivery time depends on your location, carrier speed, and local postal conditions.
3. Shipping Rates
Shipping costs are calculated at checkout based on your address and the items in your order.
Some products may ship separately to ensure faster delivery.
4. Order Tracking
Once your order ships, you will receive an email with your tracking number.
Tracking updates may take 24–48 hours to appear depending on the carrier.
5. Incorrect Shipping Address
Please make sure your shipping address is accurate before completing your purchase.
If you need to correct an address, contact us immediately at support@fashtyz.com.
Orders already shipped or in transit cannot be changed.
6. Lost, Stolen, or Delayed Packages
If a package is marked as delivered by the carrier, Fashtyz is not responsible for lost or stolen items.
For delays or missing packages, please contact the carrier directly using your tracking number.
We will assist you as much as possible to help resolve the issue.
7. International Customs & Duties
International orders may be subject to customs fees or import taxes depending on your country.
These charges are the responsibility of the customer.
8. Contact Us
For any shipping questions, reach out to us at:
sender@fashtyz.com